Roles and Responsibilities

• The ideal candidate has a mix of CRM processes including Architecture design and implementation experience, with an emphasis on conducting technical discussions/ workshops, and complete solution architecture definition.
• Lead the team throughout the design, development, launch, and support of Salesforce.com solutions.
• Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
• Collaborate with business and IT leaders to drive the complete technical architecture including the data flow and the integration between Salesforce and other enterprise solutions.
• Architect and document solution design of Salesforce solutions.
• Transition solution designs to development resources responsible for building the solutions.
• Help to resolve, mitigate technical/architecture issues, and risks as they arise.
• Develops detailed configuration specifications documentation for ready use by the technical team
• Manages customer communications, conflicts, and negotiations related to overall architecture design.  
• Provide guidance to clients on leading IT and Salesforce practices. 
• Capable of executing independent POCs to be transitioned to the scrum team for development.

Required Qualifications

• Team player with excellent verbal & written communication, interpersonal and presentation skills.
• Proven experience with the Configuration/Administration of Salesforce Service Cloud.
• Bachelor's in Computer Science, Information Technology and related fields
• 7+ years of experience in salesforce 
• Assist technical leads in perform hands-on solution design, solution architecture, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects.   

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