Owns the complete Salesforce Service Cloud Solution and Technical Architecture.
Lead the team throughout the design, development, launch, and support of Salesforce.com solutions.
Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
Collaborate with business and IT leaders to drive the complete technical architecture including the data flow and the integration between Salesforce and other enterprise solutions.
Offer up creative ideas to help meet the business requirements, reducing the number of customizations and increasing automation.
Architect and document solution design of Salesforce solutions.
Transition solution designs to development resources responsible for building the solutions.
Help to resolve, and mitigate technical/architecture issues, and risks as they arise.
Develops detailed configuration specifications documentation for ready use by the technical team
Manages customer communications, conflicts, and negotiations related to overall architecture design.
Develop Proof of Concept for specific architecture/integration concepts.
Capable of executing independent POCs to be transitioned to the scrum team for development.
Perform health checks for each org and assess orgs.
Perform analysis of org configuration, customizations, and security.
Prepare Salesforce Config workbook detailing customizations and configurations or org.
Required Qualifications/Skills
Bachelor's degree in Computer Science, Information Technology, or related field.
Provide industry-leading technical expertise with Salesforce.
Team player with excellent verbal & written communication, interpersonal, and presentation skills.
Experience with the Configuration/Administration of Salesforce Service Cloud.
Associate with Salesforce.com Certification(s) and Architecture experience.
Knowledge of CRM processes including Architecture design and implementation experience, with an emphasis on conducting technical discussions/ workshops, and complete solution architecture definition.
Hands-on solution design, solution architecture, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects.