Responsibilities

• The ideal candidate has a mix of CRM processes including Architecture design and implementation experience, with an emphasis on conducting technical discussions/ workshops, and complete solution architecture definition.
• Lead the team throughout the design, development, launch, and support of Salesforce.com solutions.
• Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
• Collaborate with business and IT leaders to drive the complete technical architecture including the data flow and the integration between Salesforce and other enterprise solutions.
• Offer up creative ideas to help meet the business requirements, reducing the number of customizations and increasing automation.
• Help to resolve, mitigate technical/architecture issues, and risks as they arise.
• Develops detailed configuration specifications documentation for ready use by the technical team.
• Manages customer communications, conflicts, and negotiations related to overall architecture design. 
• Assist technical leads in perform hands-on solution design, solution architecture, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects.   
• Capable of executing independent POCs to be transitioned to the scrum team for development.
• Plan and monitor technical consideration activities of the project. 
• Perform health check for each org and assess orgs. 
• Perform analysis of org configuration, customizations, and security. 
• Prepare Salesforce Config workbook detailing customizations and configurations or org. 

Qualifications/Skills

• Strong experience in Salesforce.com Development.
• Proficiency in Visualforce Pages and Lightning Web Components.
• Owns the complete Salesforce Service Cloud Solution and Technical Architecture.
• Expertise in Salesforce.com Administration.
• Knowledge of Salesforce.com platform and its capabilities.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to manage multiple projects and prioritize effectively.
• Salesforce.com certification(s) is a plus.
• Bachelor's degree in Computer Science, Information Technology, or related field.