JOB DESCRIPTION

• 5+ years of experience with documenting processes and utilization of flow diagramming tools.
• Senior expertise in recommending and selecting the presentation formats or style based on the nature of the information being documented or presented.
• 3+ years of experience as a technical writer

Preferred

• 3+ years of experience in the application of commonly accepted concepts and practices specific to Information Technology Service Management (ITSM) and SDLC management to include, but not limited to, ITIL and DevOps methodologies.
• Experience with organizing and maintaining a WIKI.
• Experience with Web design and content management.
• Functional/Technical Knowledge & Skills
• Expertise in the application of style guidelines and practices, including accessibility
• Expert knowledge of common business applications, such as, Google suite of applications, Microsoft Office, Visio or Draw IO, and Adobe Acrobat
• Ability to edit Markdown language on either Azure wiki sites and Atlassian Confluence sites.
• Working knowledge of concepts and artifacts that facilitate the development of process documentation and achieve organizational change management objectives.
• Strong research skills using the Internet and other tools.
• Strong verbal communication skills
• WIKI development including organization and content management

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