Job Description

• Work directly with the Transformation Initiative team on change management plans and execution by authoring communications to stakeholders that accurately convey process or other organizational changes and are aligned with the OIT communication practices and standards (including accessibility).
• Develop documentation that translates source materials of a technical nature into user-friendly language without compromising the accuracy and completeness of the translated source materials.
• Ensure consistency in terminology across all documentation and communications.
• Assist with building out training packages in support of the roll-out of new standards and standard operating procedures, at a minimum.
• Create dashboards to track metrics and provide Program-level status.
• 5+ years of experience with documenting processes and utilization of flow diagramming tools.
• Senior expertise in recommending and selecting the presentation formats or style based on the nature of the information being documented or presented.
• 3+ years of experience as a technical writer
• Any cloud experience is must