ServiceNow Developer

We are looking for an experienced ServiceNow Developer with strong hands-on experience in designing, developing, customizing, and implementing ServiceNow applications and solutions. The candidate will be responsible for developing workflows, integrations, business rules, and automation while supporting and enhancing existing ServiceNow modules and platform capabilities.

Roles and Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
• Configure and customize Service Catalog, Catalog Items, Record Producers, and Workflows/Flow Designer.
• Develop and manage integrations using REST APIs, SOAP, IntegrationHub, and MID Server.
• Implement and support ITSM processes, including Incident, Problem, Change, Request, and Knowledge Management.
• Work with ServiceNow tables, forms, lists, ACLs, and database structures.
• Develop automation using Flow Designer and ServiceNow scripting.
• Customize portals and user interfaces using Service Portal and UI Builder.
• Troubleshoot platform issues, debug scripts, and optimize application performance.
• Support platform upgrades, enhancements, deployments, and release management.
• Collaborate with business stakeholders, functional consultants, and technical teams to gather requirements and deliver solutions.
• Maintain technical documentation and follow ServiceNow development best practices.

Required Skills & Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong knowledge of ServiceNow platform architecture and application development.
• Expertise in JavaScript, GlideRecord, GlideAjax, GlideSystem, and Glide APIs.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Hands-on experience with Flow Designer, Workflow Editor, and Service Catalog.
• Strong experience with ITSM modules: Incident, Problem, Change, and Service Request Management.
• Experience with REST/SOAP integrations, IntegrationHub, and MID Server.
• Knowledge of ServiceNow tables, forms, ACLs, and security configurations.
• Experience with update sets, application deployment, debugging, and troubleshooting.
• Strong analytical, communication, and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with ITOM, CMDB, Discovery, Service Mapping, or ITAM.
• Experience with HRSD, CSM, or SecOps modules.
• Knowledge of Service Portal, UI Builder, and Employee Center.
• Experience with Automated Test Framework (ATF) and platform upgrades.
• Familiarity with Agile/Scrum methodologies and ServiceNow implementation best practices.

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