Roles & Responsibilities

• Manage LAN/WAN network administration, enterprise wireless, Cisco/Palo Alto firewall administration.
• Experience with Cisco ACI a must
• Troubleshooting advanced network issues and performing call backs, ensuring issues are resolved & appropriate solution is provided to the customer.
• Manage network tools such as SolarWinds, Panorama, Prime, Cisco DNA, Cisco ISE Infoblox.
• Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network related tickets.
• Make recommendations based on analytics to improve performance an d optimization of network infrastructure.
• Manage new and existing equipment, hardware, and software upgrades.
• Understanding Network support priorities and objectives and taking an active role in accomplishing them.
• Zscaler administration (ZIA and ZPA).
• Work towards resolution and engage all required parties to support till the issue is resolved.

Preferred Qualifications

• A bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field
• Cisco Certified Network Professional (CCNP)
• Certified Information Systems Security Professional (CISSP)
• Network design and architecture

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