Roles and Responsibilities

• Conduct independent research on multiple aspects of products and experiences.
• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).
• Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing
• Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and in-person presentations.
• Strong communication, critical thinking, and creative problem-solving skills required.
• Gathering & sourcing of targeted testing audience

Required Qualifications

• Bachelor's degree or 4 years of relevant work experience
• Extensive knowledge of usability and user experience research tools and techniques (e.g. field research, heuristic reviews, benchmarking, card sorts, lo-fidelity prototyping methods, etc.)
• 5+ years of usability research experience with multifaceted responsibilities
• Strong understanding of user interface design practices and principles a must
• Strong moderation skills and methods for group facilitation and consensus building

Preferred Qualifications

• Master's degree
• Experience with conducting remote usability testing and focus groups
• Preferably a mix of web and mobile experience
• Related experience in another field such as human factors, interactive design, information architecture, and/or market research is a plus

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