Roles & Responsibilities:

• Support big data applications that will eventually migrate to Azure
• Ensure workflows, processes, tooling and applications meet the highest production quality standards
• Contribute ITIL production expertise to the onboarding of existing and new IT products and services
• Define workarounds for known errors and initiate process improvements
• Assist in planning BCP, patching and other infrastructure related projects
• Contribute to automating manual processes
• Get involved in problem management to identify root causes and ensure issues don't reoccur
• Maintain a knowledge database