• Service Now has to engage the stakeholder, be able to decide whether a requirement is out of the box or to be customized and negotiate accordingly.
• Take ownership of the ServiceNow projects delivery – scoping, design, implementation, user training and value realization. 
• Effectively communicate and manage the project stakeholders.
• Understand product roadmap and come up with POC/Proposal.
• Technical assistance for the project team
• Hands-on training needs on newer modules related to ServiceNow. 
• Execute ServiceNow requirements like Chatbot etc.
• Priority access to latest offerings from ServiceNow, exclusive access to ServiceNow portals, study materials and best practices.

Qualifications

• Bachelor's in Computer Science, Engineering, IT related or similar. 
• 12 + years of experience is required
• ServiceNow ITSM, CMDB.