We are seeking a highly experienced Senior CMDB & ServiceNow Integration Architect with strong expertise in ServiceNow CMDB, enterprise data architecture, system integrations, database technologies, and platform performance optimization.
Must-Have Technical Skills
- ServiceNow CMDB
- Cicada ETL / Data Integration Platform — Mandatory
- ServiceNow CSDM
- CMDB architecture, governance, and data modeling
- Configuration Items (CIs), CI classes, relationships, Identification and Reconciliation Rules (IRE)
- ServiceNow ITSM, ITOM, TSM
- REST APIs, SOAP Web Services
- IntegrationHub
- MID Server
- ETL and data integration platforms
- Event-based integration frameworks
- Relational databases and SQL
- Enterprise data modeling
- Database performance optimization
- ServiceNow platform performance engineering
Key Responsibilities
CMDB Architecture & Governance
- Define and implement enterprise CMDB architecture, data models, and governance standards.
- Design and maintain CI classes, relationships, identification rules, and reconciliation rules.
- Drive CMDB health initiatives focused on data quality, normalization, reconciliation, and compliance.
- Establish CMDB best practices aligned with ServiceNow CSDM standards.
ServiceNow Solution Architecture
- Architect and govern ServiceNow CMDB, ITSM, ITOM, TSM, and related platform capabilities.
- Provide technical leadership for ServiceNow platform integrations and enterprise data architecture.
- Conduct architecture reviews, solution assessments, and performance optimization initiatives.
- Define scalable and sustainable integration patterns across enterprise applications.
Integration Architecture
- Design and implement ServiceNow integrations using:
- REST APIs
- SOAP Web Services
- IntegrationHub
- MID Server
- ETL platforms
- Event-based integration frameworks
- Architect data synchronization between ServiceNow CMDB and:
- Inventory systems
- Monitoring tools
- OSS/BSS platforms
- Cloud platforms
- Enterprise databases
- Lead integration troubleshooting, optimization, and root-cause analysis.
Cicada ETL Platform — Mandatory
- Design and support Cicada-based data ingestion and ETL workflows.
- Define CI data ingestion, enrichment, normalization, and reconciliation processes from Cicada into ServiceNow CMDB.
- Optimize Cicada data flows, mappings, and integration strategies.
- Ensure the consistency, integrity, and timeliness of CMDB data populated from Cicada sources.
- Collaborate with infrastructure, network, and application teams to onboard new data sources through Cicada.
Database & Data Architecture
- Apply strong knowledge of relational database concepts and enterprise data modeling.
- Design scalable schemas and data structures supporting ServiceNow integrations.
- Optimize SQL queries, indexing strategies, and database performance.
- Perform data analysis, reconciliation, and troubleshooting across complex datasets.
- Support data migration, transformation, and archival activities.
Performance Engineering
- Analyze and improve ServiceNow platform performance.
- Identify and resolve bottlenecks across:
- CMDB operations
- Discovery processes
- Service Mapping
- Integrations
- Database transactions
- Optimize application performance, response times, and batch processing workloads.
- Develop monitoring, alerting, and performance reporting frameworks.