We are looking for an experienced Salesforce Architect to lead our CRM and Service Cloud implementations. The ideal candidate will have a strong technical background, hands-on experience with Salesforce platform development, and a proven track record of delivering successful Salesforce projects. This role requires expertise in designing scalable solutions, mentoring teams, and working closely with clients, particularly in the US.

Key Responsibilities

• Provide technical solution architecture and approach during the solution design phase.
• Lead Salesforce development teams with minimal supervision.
• Mentor and guide junior team members.
• Design and implement custom Salesforce Service Cloud solutions, including integration with CTI, ERP, and legacy systems.
• Utilize strong knowledge of Lightning, Communities, APEX, Flows, Triggers, Migration Tools, APIs, JavaScript, CSS, HTML, Templates, and Web Services.
• Oversee data migration strategies and manage ETL tool considerations.
• Apply best practices for environment management, release management, code versioning, and deployment methodologies.
• Demonstrate thorough understanding of Web Services (SOAP, REST) and HTTP/S protocols.
• Ensure adherence to Salesforce development standards and governance.

Basic Qualifications

• Minimum 8 years of experience in software project implementations, primarily related to CRM/Service Cloud business scenarios.
• At least 3 years as a Salesforce Technical Lead or Architect.
• Experience on a minimum of 3 Salesforce projects.
• Strong expertise in Salesforce Lightning, Communities, APEX coding, Flows, Triggers, Migration Tools, APIs, JavaScript, CSS, HTML, Templates, and Web Services.
• Experience integrating customized Salesforce Service Cloud with CTI, ERP, and legacy applications.
• Salesforce Administrator and Platform Developer 1 (PD1) certifications are mandatory.
• Salesforce Platform Developer 2 (PD2) certification is preferred.
• Knowledge of migration from Salesforce Classic to Lightning is a plus.
• Bachelor’s degree in Computer Science, MCA, or equivalent.

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