• Timely completion of Service management and configuration management requests for the region
• Interaction and coordination with customer’s Key Touchpoints for regional alignment 
• Interact with regional IT teams to understand the future roadmap and changes that will have an impact on customer’s Network
• Liaising, Interacting, and reviewing project status with local network vendors and telco providers
• Support for Troubleshooting and Resolution during P1 and P2 incidents for the region along with the Tglobal support team based out of India
• Focus for the incidents and Changes to the all the Network Hub Locations 
• Support for any touch services for network break-fix at customer site where the Regional SPOC will be stationed.  
• Active involvement for Network changes implemented for the region
• Extended support for Problem Management and Service Level Management
• Support and Assist Third Party Auditor as requested to provide requested information as part of Asset Sighting exercise  
• Conflict & Escalation management for the region 
• Innovation and operational excellence in the service delivery
• Ensuring customer satisfaction

Preferred Qualifications

• Experience in network operation to support the NW Hub infrastructure,  proficient in various technologies in Cisco routing, switching and network security products like Palo Alto firewall, Fortinet, Firepower, etc
• Hands on experience of administration of network devices (Router, Switches, Wireless Controllers, Firewall, Voice Telephony, IPS, DNS, DHCP, NTP, SMTP)
• Security Knowledge on Firewall (Cisco ASA, Palo Alto, Fortinet) & Security Appliances (IPS) 
• Hands on experience of F5 Load balancers, Forward and Reverse Proxy (F5)
• Support experience in Cisco Nexus, Catalyst Switches 
• Good knowledge of Cisco SD-WAN / SDA technology
• Experience in Cisco Wireless Technologies
• Understanding of IP addressing, MPLS routing, Internet Technologies, Routing Protocols (BGP, OSPF, EIGRP, ISIS)
• Understanding of technologies like VPN, VXLAN, VRRP, HSRP, STP, PortChannel, NetFlow and Stacking technologies 
• Knowledge on Network Automation using looks like Ansible, Python 
• Experience working on SolarWinds NPM, NCM, NTA, IPAM, Syslog, ITSM tools.