We are looking for an experienced Model N-Flex Support Consultant with strong expertise in the Life Sciences / Pharmaceutical domain. The ideal candidate must have hands-on experience with Model N-Flex, particularly the Medicaid module, along with strong knowledge of Government Pricing, Marketing, Pricing & Contracting, and pharmaceutical commercial operations.
Key Responsibilities
- Provide application support and maintenance for Model N-Flex applications in the Life Sciences / Pharma domain.
- Support and troubleshoot Model N-Flex Medicaid and other functional modules.
- Work on Government Pricing, Medicaid, Marketing, and Pricing & Contracting functionalities.
- Support pharmaceutical pricing, rebates, chargebacks, and Gross-to-Net (GTN) processes.
- Analyze and resolve application issues, incidents, and service requests.
- Coordinate with business stakeholders and technical teams to ensure timely issue resolution.
- Understand and support interfaces and integrations involving ETL processes and APIs.
- Manage incidents, changes, and service requests using Jira, ServiceNow, and ALM.
- Support application enhancements, testing, and production releases.
- Coordinate with onsite and offshore teams in a global delivery model.
- Maintain functional and technical documentation.
Must-Have Skills
- Hands-on experience with Model N-Flex.
- Strong experience in the Life Sciences / Pharmaceutical domain.
- Mandatory experience with the Model N Medicaid module.
- Knowledge of Government Pricing and Marketing modules.
- Strong understanding of Pricing & Contracting.
- Experience in application support and production support.
- Understanding of Gross-to-Net (GTN) processes.
- Knowledge of pharmaceutical commercial operations.
Required Experience & Qualifications
- 8–10 years of relevant experience; approximately 10 years preferred.
- Strong IT experience in the Life Sciences / Pharma domain.
- Hands-on Model N-Flex experience, especially Medicaid.
- Strong communication and client-facing skills.
- Ability to work in a hybrid environment and coordinate with global onsite-offshore teams.
- Strong analytical and problem-solving abilities.
- Certifications are not mandatory.