Jira Administrator

Role Overview

We are seeking a Jira Administrator with 3–5 years of hands-on experience managing and configuring Jira Cloud or Data Center environments. The ideal candidate will have strong expertise in Jira administration, workflow configuration, automation, integrations, and documentation, with the ability to work effectively in an evolving environment.

Roles and Responsibilities

• Administer and maintain Jira Cloud or Data Center environments.

• Configure and manage workflows, custom fields, screens, permission schemes, notification schemes, and project settings.

• Develop and maintain Jira automation rules to streamline workflows and reduce manual effort.

• Create, optimize, and troubleshoot JQL queries, filters, dashboards, and reports.

• Configure and maintain Jira email handlers and mail-to-ticket functionality.

• Integrate Jira with external systems using REST APIs, webhooks, middleware, or other integration mechanisms.

• Troubleshoot Jira configuration, workflow, automation, and integration issues.

• Work effectively in environments that may be undocumented, evolving, or actively undergoing changes.

• Create and maintain clear technical documentation covering Jira configurations, integrations, workflows, and administrative processes.

• Prepare comprehensive documentation to support knowledge transfer and administrator offboarding.

• Collaborate with technical and business stakeholders to understand requirements and implement appropriate Jira solutions.

Required Qualifications

• 3–5 years of hands-on Jira administration experience.

• Experience with Jira Cloud and/or Jira Data Center.

• Strong knowledge of Jira workflows, automation rules, custom fields, permission schemes, and JQL.

• Hands-on experience integrating Jira with external applications using REST APIs, webhooks, or middleware.

• Experience configuring Jira email handlers and mail-to-ticket ingestion.

• Strong troubleshooting and problem-solving skills.

• Ability to work independently in an undocumented or in-progress environment.

• Strong technical documentation and knowledge-transfer skills.

Preferred Experience

• Experience integrating Jira with third-party vendor support or ticketing platforms.

• Experience with platforms such as Salesforce or ServiceNow.

• Familiarity with Jira integration and administration best practices.

• Experience supporting Jira migrations, upgrades, or environment transitions.

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