Java Production Support

Neshent Tech

Atlanta, GA

Posted On: Apr 02, 2024

Posted On: Apr 02, 2024

Job Overview

Job Type

Full-time

Experience

10 - 15 Years

Salary

$115,000 - $140,000 Per Year

Work Arrangement

On-Site

Travel Requirement

0%

Required Skills

  • Java
  • SQL
  • Mule ESB
  • Banking
  • L3
  • Automation
Job Description

Primary Responsibilities

  • Take ownership of user problems and be proactive when dealing with user issues.
  • Monitor all alerts and Report any issue that may significantly impact the business.
  • Monitoring, analyzing, troubleshooting problems, providing code fixes and testing.
  • Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
  • Conduct root-cause analysis as and when needed and propose a corrective action plan.
  • Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
  • Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
  • Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
  • Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
  • Adhere to the defined support delivery process/guidelines like Problem Management, Incident Management, Change Management, SLA Compliance, Productivity, other application goals, etc.
  • Identify and learn more about the software and hardware used/ supported by the organization.
  • Develop/propose innovative approaches on process improvements & automation possibilities.
  • Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed.

Required Skills

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years of strong production support (L3 support) experience and 10+ years in IT.
  • Working Knowledge in Java, Mule and SQL.
  • Experience in Finance (Banking) domain preferred.

Job ID: NT240108


Posted By

Abhishek

HR Manager


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