End User Support

  • Salary

    $60,000 - $70,000 Per Year

Experience

5 to 8 Years

Posted On

Mar 12, 2024

Company

Long Finch Technologies

Travel Requirements

0%

Job Overview

Required Skills

  • Desktops
  • Laptops
  • Docking stations / Mobile phones
  • End user support
  • Incident / Request Management
  • Incident / Service request
  • RFID scanners
  • Configuration / Deployment / Tracking

Job Type

Full-time

Location

Wayne, NJ

Job Description

Job Description

  • Configuration, deployment, inventory management / tracking, of the below assets for Corp users and retail stores:
  • Laptops, Desktops, Docking stations, Mobile phones, Ipads, iPods, Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT
    guns, symbol scanners, POS Peripherals and RFID scanners
  • Configuration, deployment, inventory management / tracking, of the below assets for Corp users and retail stores:Laptops, Desktops, Docking stations, Mobile phones, Ipads iPods,Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT guns, symbol scanners, POS Peripherals and RFID scanners
  • Review equipment order form with PM
  • Receiving incident and service requests in service management tool
  • Providing information to the End Users, including feedback on Incident tracking and Service request status to tickets
  • Manage vendor quotes
  • Esker order process and send Purchase Orders to Service Providers
  • Receive required approvals before placing the request for new orders
  • Tracking, Deployment / shipping equipment to stores and users as applicable
  • End user support for Corp and Retail Stores
  • Strong knowledge with Windows OS and iOS devices
  • Installation support for standard software and propose process for new application requests
  • Technical troubleshooting skills
  • Incident and Request Management
  • Excellent customer service skills
  • Strong understanding of EUC environment and managing business relationship

Job ID: LF240077

  • Posted By

    Sarah Ferry

Designation

HR Manager

Company

Long Finch Technologies

Last Login

Apr 22, 2024

Posted On

Mar 12, 2024


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