Job Description

• Configuration, deployment, inventory management / tracking, of the below assets for Corp users and retail stores:
• Laptops, Desktops, Docking stations, Mobile phones, Ipads, iPods, Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT
  guns, symbol scanners, POS Peripherals and RFID scanners
• Configuration, deployment, inventory management / tracking, of the below assets for Corp users and retail stores:Laptops, Desktops, Docking stations, Mobile phones, Ipads iPods,Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT guns, symbol scanners, POS Peripherals and RFID scanners
• Review equipment order form with PM
• Receiving incident and service requests in service management tool
• Providing information to the End Users, including feedback on Incident tracking and Service request status to tickets
• Manage vendor quotes
• Esker order process and send Purchase Orders to Service Providers
• Receive required approvals before placing the request for new orders
• Tracking, Deployment / shipping equipment to stores and users as applicable
• End user support for Corp and Retail Stores
• Strong knowledge with Windows OS and iOS devices
• Installation support for standard software and propose process for new application requests
• Technical troubleshooting skills
• Incident and Request Management
• Excellent customer service skills
• Strong understanding of EUC environment and managing business relationship

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