We are seeking an experienced Desktop Support Specialist to join our IT team. The ideal candidate will have a strong background in providing technical support to end-users, troubleshooting software, and hardware issues and ensuring that our IT infrastructure operates smoothly.

Key Responsibilities:

1. Provide technical support to end-users, addressing issues related to hardware, software, and network connectivity.
2. Troubleshoot and resolve computer, printer, and peripheral device issues, including installations, upgrades, and maintenance.
3. Assist with software installations, updates, and security patches, ensuring compatibility with existing systems.
4. Respond to and resolve help desk tickets in a timely manner, escalating issues to higher levels of support when necessary.
5. Maintain accurate records of IT assets, including hardware, software, and licenses.
6. Assist with the setup and configuration of new workstations, including imaging, software installation, and peripheral device setup.
7. Collaborate with the IT team to develop and implement best practices for desktop support and system maintenance.
8. Participate in the on-call rotation to provide after-hours support as needed.
9. Conduct user training and create documentation to educate users on system functionality and best practices.
10. Stay up-to-date with industry trends and emerging technologies to recommend improvements and upgrades to the IT infrastructure.

Requirements:

1. 3 to 6 years of experience in desktop support, help desk, or a related IT support role.
2. Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite and other common desktop applications.
3. Familiarity with network troubleshooting, including TCP/IP, DNS, and DHCP.
4. Experience with hardware diagnostics and repair, including desktops, laptops, printers, and peripherals.
5. Excellent communication and interpersonal skills, with the ability to provide clear and concise explanations to non-technical users.
6. Strong problem-solving and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.
7. Ability to work independently and as part of a team, managing multiple tasks and priorities in a fast-paced environment.
8. A+ or other relevant industry certifications are a plus.
9. Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

To apply, please submit your resume, cover letter, and any relevant certifications.