Desktop Support

Responsibilities:

• Providing technical support to clients, vendors, and internal teams on software, hardware, and network devices
• Troubleshooting and resolving software or operating system issues for end-users on Windows 10, Printers, Mobile Devices and O365 environments
• Administering various Microsoft products, such as Office 365, SharePoint, OneDrive, and Skype for Business/Teams
• Managing user accounts, Group policy, and licensing for O365 and Active Directory, including messaging environments like Hybrid Exchange and Exchange Online
• Utilizing ITIL practices via ticketing systems to enhance and support information technology services.
• Documenting procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions
• Assisting with IT infrastructure upgrade projects by configuring and troubleshooting software, hardware, and network devices
• Managing end-user cell phone devices using Intune/XenMobile administration tools
• Conducting planned maintenance, moves, adds, and changes efficiently and within established timelines.
• Identifying opportunities for process improvement and collaborating with peers and leads to enhanced service delivery.

Requirements:

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows 10 and O365 environments.
• Experience using Active Directory, Office 365 products.
• Familiarity with ITIL practices and ticketing systems.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong communication skills and ability to collaborate with different departments and vendors.

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