We are seeking a highly motivated and customer-focused Deskside Support Technician to provide end-user support in a fast-paced IT environment. The ideal candidate will have a strong technical background, excellent interpersonal skills, and the ability to thrive in dynamic settings.
Required Skills
- Helpdesk and End-User Support
- Desktop Support
- Strong Organizational Skills
- Excellent Interpersonal and Customer Service Skills
- Collaborative Team Mentality
- Strong Annotation and Documentation Skills
- Effective Problem-Solving Abilities
Job Requirements
- 1+ years of experience in an IT support environment
- Excellent communication and customer-facing skills
- Ability to diagnose and troubleshoot technical issues efficiently
- Professional and courteous demeanor
Desired Skills & Experience
- Experience with ServiceNow (or similar service management tools)
- IT Certifications (e.g., CompTIA A+, Microsoft Certified, etc.) are a plus
- Completion of relevant training courses or boot camps is a plus