Deskside Support Technician

We are seeking a highly motivated and customer-focused Deskside Support Technician to provide end-user support in a fast-paced IT environment. The ideal candidate will have a strong technical background, excellent interpersonal skills, and the ability to thrive in dynamic settings.

Required Skills

• Helpdesk and End-User Support
• Desktop Support
• Strong Organizational Skills
• Excellent Interpersonal and Customer Service Skills
• Collaborative Team Mentality
• Strong Annotation and Documentation Skills
• Effective Problem-Solving Abilities

Job Requirements

• 1+ years of experience in an IT support environment
• Excellent communication and customer-facing skills
• Ability to diagnose and troubleshoot technical issues efficiently
• Professional and courteous demeanor

Desired Skills & Experience

• Experience with ServiceNow (or similar service management tools)
• IT Certifications (e.g., CompTIA A+, Microsoft Certified, etc.) are a plus
• Completion of relevant training courses or boot camps is a plus

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