We are seeking a highly motivated Deskside Support Technician to provide hands-on technical support to end users in a fast-paced environment. The ideal candidate will have experience troubleshooting hardware, software, and desktop-related issues while delivering excellent customer service.
Roles and Responsibilities
- Provide deskside and remote technical support to end users.
- Diagnose and resolve hardware, software, and peripheral issues.
- Install, configure, and maintain desktops, laptops, printers, and related equipment.
- Respond to and resolve helpdesk tickets within established SLAs.
- Set up and support user accounts, devices, and workstation configurations.
- Escalate complex technical issues to appropriate support teams when necessary.
- Document troubleshooting steps, issue resolutions, and support activities.
- Deliver professional and customer-focused support in a fast-paced environment.
Required Skills
- Experience in Helpdesk Support, End-User Support, or Desktop Support.
- Strong troubleshooting skills for Windows desktops, laptops, and peripherals.
- Excellent problem-solving and communication skills.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Strong customer service orientation and attention to detail.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- Relevant IT certifications (CompTIA A+, Microsoft, or equivalent) are a plus.