Responsibilities:

• Provide technical support and assistance to end-users regarding hardware and software issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Troubleshoot hardware and software problems, identify root causes, and implement appropriate solutions.
• Set up and maintain user accounts, permissions, and security settings.
• Assist in the planning, deployment, and support of new desktop systems and technologies.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Document support activities, solutions, and knowledge base articles.

Requirements:

• 5 to 12 years of experience in desktop support or a similar role.
• Strong knowledge of desktop operating systems, including Windows and macOS.
• Proficient in hardware and software troubleshooting.
• Familiarity with Active Directory, Group Policy, and network protocols.
• Experience with remote support tools and ticketing systems.
• Excellent customer service and communication skills.
• Ability to work effectively both independently and in a team environment.
• Industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

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