• Acts as the primary liaison between business users and IT project team or with other IT project teams and services integration IT development team.
• Collaborates with stakeholders to estimate, plan, and coordinate functional design documentation efforts.
• Prepares for, conducts, and confirms elicitation activities.  Resolves inconsistencies to gain consensus.
• Elicit requirements and create solutions to integrate internal systems or integrate with external platforms.
• Create and document integration solutions and functional requirements using data mapping artifacts.
• Manages business user expectations and requirements scope.
• Creates traceability between requirements and solution designs to enable change management.
• Leads effort to organize, model and validate functional analysis and design documentation.
• Contributes to the development of user guides, reference manuals and training materials.
• Mentor junior business systems analysts.

Qualifications