Business Analyst

Mandatory skills

• Strong experience as a Business Analyst, preferably within retail or digital commerce programs.
• Hands-on domain knowledge of ecommerce and/or social commerce.
• Experience supporting social-channel or digital-platform integrations.
• Exposure to social commerce integrations, particularly commerce journeys involving platforms such as TikTok , Instagram, or Facebook/Meta, or similar social channels.
• Strong understanding of ecommerce customer journeys and associated business processes.
• Experience working with API/integration requirements and cross-system business flows.
• Strong requirements elicitation, analysis, documentation, and stakeholder-management skills.
• Experience creating user stories, acceptance criteria, business-process flows, and functional documentation.
• Ability to work effectively with both business stakeholders and technical teams.
• Good understanding of Agile/Scrum delivery methodologies.
• Excellent communication, analytical, problem-solving, and facilitation skills.

Required Skills & Qualifications

• 7+ years of Business Analysis experience in Retail/eCommerce.
• Strong knowledge of Commerce Customer Journeys (Inventory,Place Order, Fulfillment, Returns).
• Experience with TikTok Shop/Marketplace integrations.
• Expertise in Order Management, Inventory, Fulfillment, and Returns workflows.
• Hands-on experience with Rithum (ChannelAdvisor/CommerceHub) integrations.
• Strong understanding of AWS integration architecture (API Gateway, Lambda, SQS, SNS, EventBridge), API analysis, JSON, Webhooks, and data mapping.

Responsibilities

• Work closely with business, product, technology, and integration stakeholders to understand business objectives and requirements.
• Gather, analyze, document, and validate business and functional requirements for social-channel integration.
• Translate business needs into user stories, functional requirements, workflows, process flows, and acceptance criteria.
• Support integration requirements between ecommerce platforms, social channels, APIs, and downstream systems.
• Facilitate requirement-gathering workshops and discussions with business and technical stakeholders.
• Identify requirement gaps, dependencies, integration considerations, and business-process impacts.
• Partner with development, architecture, QA, and product teams throughout the delivery lifecycle.
• Support functional validation, UAT, defect clarification, and business sign-off activities.
• Maintain requirement traceability and ensure delivered solutions align with agreed business needs.
• Support an Agile delivery model through backlog refinement, sprint discussions, and requirement clarification.

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