Roles & Responsibilities

• Manage, configure, and support ZIA/ZPA policies, web filtering, URL categorization, firewall and SSL inspection.
• Troubleshoot internet acces s, authentication, application access, and performance issues
• Analyze ZIA/ZPA logs to identify traffic patterns, anomalies, and threats.
• Configure and manage GRE/IPSec tunnels and PAC files.
• Handle escalations related to content filtering, SSL decryption, and bandwidth control.
• Integrate ZIA/ZPA with identity providers (Azure AD, Okta, SAML, LDAP).
• Optimize ZIA/ZPA policies based on security best practices and business needs.
• Manage and monitor Zscaler App (Z-App) deployment, updates, and health status.
• Deployment, Maintenance, & Troubleshooting of Agents/ZCC on all endpoints
• Develop and enforce web access and security policies using proxy technologies.

Required Technical/Functional Skills

• Spanish Fluency must
• Advanced knowledge of Zscaler products (ZIA, ZPA) and their configurations.
• Manage and configure Zscaler: Administer and optimize Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions.
• Monitor proxy performance and security logs and troubleshooting issues to minimize downtime.
• The ideal candidate will have hands-on experience with Zscaler products and a strong ability to explain complex concepts to technical and non-technical learners.
• Strong understanding of network security technologies, including firewalls, proxies, secure web gateways, SSL inspection, and VPNs.
• Proficiency in networking protocols and services such as TCP/IP, DNS, HTTP/S, SSL, and BGP.
• Experience with log analysis, packet capture tools (e.g., Wireshark), and monitoring tools.
• Knowledge of cloud-based security models and SaaS platforms.
• Experience integrating Zscaler with identity management systems, directories, and other enterprise tools.

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