At least 8 years of experience working in Advanced scheduler, Configuration and Workforce software interfaces
Mandatory certification requirements are CT104 (Building New Configuration) or CT103 (WorkForce Time Advanced Configuration) and Worforce Time Interfaces certification.
Strong technical and functional knowledge of Workforce Management software
Proficient in Workforce software configuration, integration, application development, and maintenance
Strong hands-on technical knowledge in application development and support of enterprise Workforce implementations, in a mid to large-scale enterprise
5-7 years’ experience in a SDLC environment
Knowledge and experience with Agile, SAFe, and Waterfall software development methodologies
Experience building out/standing up environments from an infrastructure delivery perspective
Experience working as a strategic liaison/technology consultant between portfolios and business units
Ability to manage vendor relationships and hold vendors accountable for specified results
Ability to manage multiple projects simultaneously
Exceptional written and verbal communication skills. Communicates effectively with stakeholders to identify needs and propose alternative solutions
Familiarity with SAP and Salesforce integration with Workforce is a huge plus
Roles & Responsibilities
Provides technical direction for the design, development, and systems integration from definition phase through implementation
Ensures system, technical & product architecture is compliant with and adheres to all National Grid operational, architectural, and design standards and principles
Reviews proposals for technology systems. Easily recognizes system deficiencies and implements effective solutions
Applies significant knowledge of industry trends and developments to improve solution/service delivery for internal and external stakeholders
Understands complex technology concepts and effectively employs different solutions as are appropriate to the engagement
Owns technology oversight and is responsible for managing technical risks throughout various projects
Provide production support
Creates and enables technical plans and revises as appropriate, to meet changing needs and requirements
Ensures the timely completion and approvals of project deliverables
Identifies project risks and plans/implement mitigation actions
Keeps team members well-informed of status and serves as liaison between both vendors and project portfolios
Possesses demonstrated work experience with multiple vendors and technology portfolios
Consistently delivers high-quality service to all stakeholders