Roles and Responsibilities

• Provide development and maintenance support for Workforce Software, including configuration, troubleshooting, and testing of enhancements and defect fixes.
• Manage the lifecycle of configuration changes across multiple environments, from development to production.
• Design, build, and maintain inbound and outbound Workforce interfaces, including modifications as business needs evolve.
• Create and modify custom Workforce reports based on user and business requirements.
• Conduct comprehensive functional testing (unit, regression, interface, and integration); document and communicate testing outcomes.
• Collaborate with stakeholders to gather and validate business requirements; create or update related business and technical documentation.
• Follow established change management procedures, including documentation, approval processes, and participation in change review meetings.
• Manage and resolve support tickets using the organization’s enterprise ticketing system (ServiceNow).
• Participate in Agile ceremonies (daily standups, sprint planning, retrospectives) and contribute to Agile delivery cycles.

Required Experience

• Hands-on experience with Workforce Software, including configuration, development, and support.
• Solid understanding of Agile methodologies in a professional work environment.
• Proficiency with ServiceNow or a similar enterprise-level ticketing system.
• Strong problem-solving and technical troubleshooting skills.
• Excellent written and verbal communication skills.

Preferred Experience

• Previous experience supporting Workforce Software in a manufacturing or industrial setting.
• Ability to work independently and proactively with minimal supervision.
• Familiarity with Workday integration, though it is not a core focus of this role.
• Strong collaboration skills and ability to engage effectively with cross-functional stakeholders.

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