Roles and Responsibilities

• Takes in requirements from business analysts and documents technical requirements
• Assesses configuration options to meet requirements and specifications
• Performs troubleshooting and investigates root cause of issues
• Documents technical solutions to identified problems
• Assists in testing and participates in test phases prior to UAT
• Updates technical specs based on testing, prioritized defects or post-release lessons learned
• Supports communication for application/system deployment
• Works to ensure application availability and identify SLAs for operational readiness
• Supports incident management and end-user satisfaction through ITIL processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
• 7+ years of experience as a Workday Systems Analyst or similar role, with hands-on experience in Workday HCM and/or Financial Management modules.
• Proficiency in Workday configuration, including security roles, business processes, and custom reports.
• Experience with Workday integrations, including EIB (Enterprise Interface Builder), Cloud Connect, and Studio.
• Familiarity with Workday report writing tools, such as Workday Report Writer and Prism Analytics.
• Ability to manage multiple tasks and projects simultaneously, with strong organizational skills and attention to detail.
• Demonstrated ability to provide exceptional customer service and support to users.

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