We are seeking a Workday HRIS Digital Experience Analyst to enhance the employee digital experience by managing Workday Help knowledge content, self-service capabilities, and HR knowledge management. The ideal candidate will have experience with Workday HCM, Workday Help, HR technology, and digital content management, with a focus on improving self-service adoption and employee engagement.
Roles and Responsibilities
- Create, publish, update, and retire Workday Help knowledge articles.
- Manage knowledge content governance, standards, and review processes to ensure content accuracy and compliance.
- Partner with HR teams to develop and maintain HR knowledge resources and self-service content.
- Maintain content categorization, tagging, search optimization, and audience targeting.
- Analyze user behavior, search trends, and content performance to improve the employee digital experience.
- Identify opportunities to enhance HR self-service through knowledge management, automation, and digital guidance.
- Collaborate with HR, Communications, and IT teams to promote self-service solutions and reduce support requests.
- Coordinate translation and localization of global HR content when required.
- Maintain documentation and continuously improve knowledge management processes.
Required Qualifications
- Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field.
- 3+ years of experience in HR technology, HR operations, HRIS, digital experience, knowledge management, or employee communications.
- Experience configuring and supporting Workday HCM and Workday Help.
- Experience managing digital content within enterprise applications.
- Knowledge of employee self-service, HR knowledge management, and digital content best practices.
- Strong analytical, organizational, problem-solving, and communication skills.
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Preferred Qualifications
- Experience supporting HR Shared Services or employee service delivery environments.
- Knowledge of case management and enterprise knowledge management best practices.
- Experience with AI-powered support tools, chatbots, or digital assistants.
- Experience supporting global organizations and multilingual content.
- Familiarity with HR process improvement and digital adoption strategies.