Web Proxy & Content Filtering Service Request Engineer

Required Experience & Qualifications

• 7–10 years of overall IT experience in network security, infrastructure, or cyber security roles
• 3–5 years of hands-on experience managing web content filtering and proxy infrastructure (forward and reverse proxy)
• 5+ years of experience with network security technologies including firewalls, content inspection, malware inspection, or similar
• Strong experience in service request fulfillment, incident, change, and problem management in enterprise environments
• Experience with tools/technologies such as:
  • Radware, Alteon, FireEye (advanced troubleshooting/configuration)
  • Bluecoat ProxySG / Bluecoat Management Center / BCAAA (preferred)
  • McAfee Web Gateway, McAfee DLP (preferred)
  • F5 SSLO, Netskope (nice to have)
• Strong knowledge of authentication and directory services:
  • LDAP, Kerberos, IWA/IWA-Direct, SSO, Active Directory
• ITIL knowledge and experience working within structured change management processes
• Professional certification preferred (e.g., CCNA Security, CCNP, BCCPA, CISSP, CCSP, CEH, or equivalent)

Roles and Responsibilities

• Design, review, and implement web proxy and content filtering configurations based on service requests
• Execute approved changes during maintenance windows in alignment with change management policies
• Analyze incoming service requests to understand business and technical requirements and define implementation approach
• Perform configuration changes to restore services during incidents and support troubleshooting efforts
• Collaborate with Network Operations, Security Engineering, Architecture, and vendor teams for solution design and impact analysis
• Conduct pre-production validation and testing to ensure successful production deployments
• Provide ongoing support for proxy, web filtering, and malware inspection infrastructure
• Ensure all implementations align with enterprise security standards and compliance requirements
• Communicate status updates, progress, and resolution details to stakeholders using enterprise tools
• Support continuous improvement of web security infrastructure and operational processes
• Participate in peer reviews, design validation, and knowledge sharing across teams

Preferred Skills

• Experience with enterprise web security platforms (Bluecoat, McAfee, Netskope, F5 SSLO)
• Strong troubleshooting and analytical skills in complex network environments
• ITIL certification or strong ITIL process knowledge
• Ability to work effectively in large, global, and cross-functional teams
• Strong customer-facing communication skills

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