Roles and Responsibilities

• Monitor and maintain Microsoft Teams Rooms, devices, and peripherals
• Provide pre-meeting setup and live support for executive and hybrid meetings
• Troubleshoot MTR hardware, software, network, and authentication issues
• Manage incidents and documentation via ServiceNow
• Coordinate with OEM vendors and Facilities for repairs and installations
• Perform firmware updates, preventive maintenance, and asset tracking
• Deliver user training and executive-level concierge support
• Maintain SOPs, runbooks, and Knowledge Base documentation
• Collaborate with Network, Security, Endpoint, and Cloud teams
• Ensure compliance with security standards and Microsoft best practices

Tools & Technology (2–5 Years Experience)

• Microsoft Teams Admin Center (TAC) Provisioning, configuration profiles, app/firmware updates, health monitoring
• Microsoft Teams Rooms Pro Management Portal 24×7 telemetry, AI-based detection, automated updates, analytics
• Microsoft Intune / Endpoint Manager Policies, certificates, patching, app deployment, remote reset
• OEM Platforms Logitech Sync, Poly Lens
• Microsoft Entra ID (Azure AD) Teams Room resource account management
• Exchange Online Admin Center Room calendars, booking policies, scheduling permissions

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