Roles and Responsibilities

• Partner with the training team to develop and implement WalkMe content on Salesforce.
• Collaborate with cross-functional teams to identify user needs, design solutions, and optimize the user experience.
• Conduct quality assurance testing to ensure content is functioning correctly and effectively.
• Manage and update WalkMe content on an ongoing basis to ensure accuracy and relevancy in alignment with Salesforce Releases
• Manage backlog for WalkMe development
• Track and analyze user engagement data to identify areas for change management.
• Provide training and support to end-users and stakeholders on WalkMe content and functionality.

Qualifications

• Understanding of web-based technology such as HTML and JavaScript to help embed the WalkMe solution to the correct HTML elements on the page
• Experience in business analysis and process improvement, with a focus on driving user adoption and engagement.
• Knowledge of software development and organizational change management methodologies, project management principles, and agile practices.
• Excellent communication skills, with the ability to work collaboratively with cross-functional teams and with consultants.
• Experience in developing and maintaining WalkMe content and training and supporting end-users on WalkMe content and functionality.
• WalkMe certification (recommended).

Posted By