• Salary

    $70,000 - $80,000 Per Year


5 to 7 Years

Posted On

Jul 05, 2023


Long Finch Technologies

Travel Requirements


Job Overview

Required Skills

  • Television Broadcast Studio
  • Technical Operations
  • Broadcast Engineer
  • OTT Streaming Network Operations
  • OTT Monitoring
  • Networking BGP
  • MPEG-2 / MPEG4 / AVC / H.364
  • Synamedia
  • Telestream Medius
  • Evertz
  • SRT

Job Type



Austin, TX/ Austin, AR

Job Description

Technical / Functional Skills

  • Respond and take necessary troubleshooting  actions to incidents escalated from Analyst (Tier 1) team 
  • Perform advanced troubleshooting on incidents by following defined SOP s and meeting to the stipulated SLA levels
  • Triage and escalate appropriately as necessary
  • End to end ownership till ticket closure
  • Validate problem descriptions, perform detailed diagnosis, track and update incident in trouble-ticketing system
  • Handling backlog tickets from previous shift and made sure the necessary follow ups done
  • Maintain track of external (Telco/Providers) escalation and perform follow up s for any outstanding tickets and RCA s 
  • Participate, drive and manage major incidents 
  • Develop postmortem reports as necessary and Drive problem management
  • Communicate and handle escalated incidents and work closely with Customer and all stakeholders with regular outage notification
  • Work on Service requests - perform new Station Turn Ups
  • Provide regular feedback on troubleshooting where processes or documentation have gaps or inefficiencies
  • Update existing and Develop new SOP s
  • Perform any additional task assigned by team lead/manager
  • Update infrastructure documentation i.e system understanding docs, standard operating procedures, infrastructure diagrams
  • Active participation on daily standup meetings and Shift Handover call and provide updates on pending tickets for the next shift


Required Skills/Qualifications:

  • 5 - 7 years of experience in Network Operations Center (NOC) as an L2 engineer or Team lead in a Video Network Operations Center (NOC) or technical support center technician/engineer or network troubleshooting involved with broadcast, streaming, OTT platforms, MVPD Operations
  • Excellent written and oral communication skills 
  • Ability to collaborate and work with internal teams and external partners 
  • Good understanding of NOC monitoring tools and event handling
  • Good understanding of ITIL processes
  • Experience in end to end incident management, ticketing/ticketing tools and supporting maintenance requests 
  • Good understanding of data networking / data communications / video networking technologies
  • Must have good understanding of switching/routing technologies and working knowledge on Cisco/Juniper device CLIs 
  • In depth understanding and experience in Audio/Video technologies (of MPEG-4/H.264, HEVC/H.265, ASI, MPEG2 Transport Streams, ASI, (HD-)SDI ATSC, PCM, AC3) 
  • Experience in at least one video platform (e.g Telestream/Tektronix, Medius/Sentry, Sencore, Tag, etc) with solid understanding of all relevant video platforms. 
  • Experience with a Video Delivery Network in at least two areas (e.g.: Acquire, Encode, Encrypt, Deliver).
  • Should be able to perform advanced troubleshooting on audio/video technologies / IPTV platform / switching and routing protocols.
  • Experience in rolling out configuration changes and project deployments
  • Provide guidance to Video Operations Analysts (Tier 1 / Level 1 teams)
  • Perform problem management and develop post mortem reports in coordination with Video Operations Analysts Leads (Tier 1 / Level 1 team Leads)
  • Familiarity with American Sports events (Eg: MLB Baseball, College Football, NFL, NBA Basketball, etc.) 
  • Must be willing to work in shifts, 24 x 7 operations

Job ID: LF230133

  • Posted By

    Sarah Ferry


HR Manager


Long Finch Technologies

Last Login

Apr 22, 2024

Posted On

Jul 05, 2023

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