Voice (Verba) Engineer

Key Responsibilities

• Lead the design, implementation, integration, validation, and deployment of voice recording solutions.
• Manage project lifecycle activities, including planning, execution, testing, deployment, and closure.
• Coordinate implementation activities, change management processes, and stakeholder communications.
• Collaborate with vendors and third-party service providers to ensure successful project delivery.
• Validate deployed solutions against approved design documentation and technical standards.
• Coordinate testing activities and ensure seamless integration with customer environments.
• Monitor Day-1 operations following deployments and provide troubleshooting support as needed.
• Act as a technical liaison between development, operations, support, and business teams globally.
• Provide technical expertise and support during audits, reviews, and compliance assessments.
• Contribute to the development and maintenance of global voice standards, best practices, and configuration guidelines.
• Support continuous improvement initiatives and voice infrastructure modernization programs.

Required Skills & Experience

Voice & Recording Technologies

• Extensive experience managing enterprise-scale voice and telephony deployments.
• Hands-on experience with Verba Voice Recording solutions.
• Strong knowledge of voice recording architecture and integration with third-party devices and platforms.
• Experience supporting large, multi-site, global telephony environments.
• Knowledge of voice recording operations, administration, and troubleshooting.

Infrastructure & Technology

• Strong understanding of:
  • Networking concepts and protocols
  • Server infrastructure
  • Operating systems (Windows/Linux)
  • Virtualization technologies
  • Cloud platforms and services
• Experience supporting highly controlled and regulated enterprise environments.

Project & Operational Experience

• Experience delivering customer-focused implementations in time-critical environments.
• Proven ability to manage technical projects and coordinate cross-functional teams.
• Experience managing vendor relationships and implementation activities.
• Strong analytical and problem-solving capabilities.

Preferred Qualifications

• Experience with Verint or NICE Voice Recording platforms.
• Experience integrating voice recording systems with enterprise telephony solutions.
• Exposure to AI, Automation, and Cloud technologies.
• Experience within Financial Services, Banking, or highly regulated industries.
• Verint, Cloud, AI, Automation, or related industry certifications.
• Knowledge of compliance, governance, and audit requirements associated with voice recording environments.

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