Voice Engineer

Roles and Responsibilities

• Configure and enable Teams Phone System, including policies, calling plans, and number assignments.
• Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup, testing, and troubleshooting.
• Perform user cutovers from Cisco to Teams in coordinated migration waves.
• Configure Teams call queues, auto attendants, voicemail, and routing policies.
• Migrate and validate analog and specialty lines (gateways/intercom/paging).
• Coordinate with carriers for number porting and PSTN transitions.
• Reconfigure or decommission Cisco voice gateways and SIP trunks post-migration.
• Update routing tables, dial peers, E911 configurations, and failover paths.
• Support coexistence scenarios during phased migration.
• Provide L2/L3 troubleshooting during pilot and mass migration phases.
• Identify and resolve issues in SBC routing, Teams policy conflicts, or device registration failures.
• Handle escalations related to call quality, dropped calls, and network dependencies.
• Create detailed SOPs, migration runbooks, rollback plans, and user guides.

Must-Have Technical Skills

• Strong experience with Voice/VoIP management tools and processes.
• Expertise in Cisco Unified Call Manager administration.
• Good knowledge of SBC technologies (Oracle, AudioCodes, Ribbon).
• Strong understanding of call recording systems (Nice) and E911 compliance.
• Familiarity with Cisco UCS and general networking technologies.
• Strong experience with Microsoft Teams Calling.
• Experience managing large Cisco Call Manager telephony environments (3+ years).

Education & Experience

• Bachelor’s degree in Computer Science, IT, or related field.
• Minimum 3 years of experience managing enterprise telephony systems, Teams migrations, and SBC configurations.

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