Key Responsibilities

• Responsible for interfacing and coordinating with customer stakeholders on technical and process-related topics, ensuring adherence to project timelines and objectives
• Coordinate and plan the allocation of resources for projects and ensure deployment as per targets.
• Document and report project progress, technical issues, and resolutions to stakeholders
• Serve as a liaison between customer and offshore teams, facilitating effective communication and collaboration.
• Manage deployment and implementation of technical solutions, and troubleshoot issues as they arise.
• Proactively identify potential opportunities and work with business and program management teams to convert them into executable projects.
• Manage relationships with customer stakeholders and drive Customer Satisfaction through Delivery Excellence– Quality, Cost, Timelines and Functional scope
• Engage and influence Technical Leads and Project Managers offshore to perform their best and align with customer expectations.
• Successful negotiations with internal and customer stakeholders that benefit the program's needs.
• Responsible for effective escalation management and continuous improvement
• Support in project acquisitions, preparation of proposals, SOWs and PoCs

Qualifications

• B.Tech/M.Tech - EE/ECE/CS with a minimum of 8 years of experience
• Proven experience in on-site co-ordination in a similar role
• Ability to drive customer centricity with passion for customer engineering
• Strong Experience in the Verification and Validation of embedded software/systems domain
• Strong Technical experience in Test automation technologies would be an added advantage
• Excellent communication and interpersonal skills to foster effective collaboration.
• Problem-solving mindset and ability to think critically in high-pressure situations.
• Experience in working and engaging with diverse international teams
• Working Experience with clients to build a comprehensive and effective test solution and strategies would be a plus

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