This role will require expertise in both user research to gather valuable insights and UX design to translate those insights into actionable solutions. Candidates must be available during regular business hours and should have experience working in B2B distribution environments. This role will be working on a senior team that works remote in CST, EST zones. The UX Research/UX Designer will play a key role in driving the user experience for our products by engaging directly with customers, conducting research, and then designing intuitive solutions based on the insights you gather.
Responsibilities
- Conduct and lead monthly customer panels to gather feedback and insights
- Use effective questioning techniques to elicit meaningful information from customers, probing to uncover their needs and pain points
- Manage diverse customer personalities and adapt communication style accordingly
- Analyze user feedback and present actionable research findings to the team without offering immediate solutions, ensuring user insights are at the forefront of product decision-making
- Document user research findings and ensure insights align with business objectives UX Design:
- Take the insights gathered from your research and translate them into wireframes, prototypes, and high-fidelity designs that improve user interaction and experience
- Collaborate with product managers and developers to ensure the user experience is cohesive and aligns with the overall business goals
- Create user flows, sitemaps, and design mockups to improve usability and user engagement
- Iteratively design based on feedback from usability testing and stakeholder reviews.
Required Primary Skills
- Experience in B2B distribution or similar industries is essential, with a strong understanding of the unique challenges and needs of these environments
- A strong portfolio showcasing both UX research methods (e.g., customer panels, usability testing, user journey mapping) and UX design work (e.g., wireframes, prototypes, design mockups)
- Exceptional skills in eliciting feedback from customers, including the ability to adapt to different personalities and communication styles
- Strong communication skills for presenting findings and design solutions to teams and stakeholders
- Ability to work independently, proactively identifying next steps and managing your own workload
- Proficiency in tools such as Figma, Sketch, Adobe XD, and research tools like UserTesting or Optimal Workshop
- Proven experience in conducting user research without influencing outcomes, allowing the user to naturally express needs and feedback
- Ability to translate research insights into intuitive, user-centered designs.
Preferred Qualifications
- Previous experience working as a freelancer or consultant, managing multiple clients and projects simultaneously
- Familiarity with B2B distribution platforms and their user bases
- Knowledge of design systems and best practices for creating usable interfaces