Responsibilities

• Manage voice and data transmissions by deploying, monitoring, troubleshooting, and optimizing the workflow of UC systems (voice, video, and VoIP)
• Provide technical assistance with software upgrades on existing UC systems by collaborating with internal and external network analysts
• Determine capital budgets for UC infrastructure, applications, and service providers by testing, evaluating, and analyzing network communications
• Oversee multiple communications processes, such as program requests and assessments, and resource management, to ensure successful project execution
• Cooperate with the communications team and software professionals to identify and resolve technical issues related to networks and telecom software
• Collaborate with external vendors to acquire network equipment, such as sensors, monitors, routers, servers, and other cloud computing systems
• Demonstrated experience with process development and process improvement.
• Ability to proactively learn new technology and features through client provided knowledge sharing.

Required Qualifications

• 5+ years managing IT Technical staff.
• 5+ years support Cisco Networks and/or Microsoft 365 and the associated applications.
• 2+ years of Vendor Management experience.
• Excellent planner and effective delivery of messages/statuses to staff, client, and executives.
• Experience using an interactive and participative approach (not a task administrator) to develop strategies, assign work, develop target schedules, and track progress.
• High quality interpersonal skills that can faster teamwork and develop strategies with the team.
• Solid experience with Excel, Word, PowerPoint, SharePoint, and Teams. 

Posted By