Roles & Responsibilities:

Process/Functional Skills-

• Training Program Development: Design, develop, and update training programs and materials, including curriculum, manuals, presentations, and e-learning modules.
• Training Delivery: Conduct training sessions for employees, new hires, or other target groups, ensuring that content is delivered effectively and engagingly.
• Needs Assessment: Assess the training needs of employees or teams through surveys, interviews, and analysis of performance gaps.
• Training Methodology: Utilize a variety of training methods and techniques, including classroom instruction, e-learning, workshops, on-the-job training, and simulations.
• Feedback and Evaluation: Collect and analyze feedback from trainees and use evaluation tools to measure the effectiveness of training programs. Make improvements based on feedback and results.
• Documentation & Reporting: Maintain accurate training records, attendance sheets, and training materials. Create & share reports on training activities and outcomes.
• Onboarding Assistance: Assist in the onboarding process for new employees, providing training on company policies, procedures, and job-specific skills.
• Skill Development: Enhance the skills and knowledge of employees through training programs focused on job-specific competencies, soft skills, and leadership development.
• Compliance: Ensure that training programs are aligned with industry regulations and company policies. Stay updated on relevant laws and standards.
• Technology and Tools: Utilize training software and tools, as well as multimedia and e-learning platforms, to enhance the training process.
• Continuous Improvement: Continuously update and enhance training content and methodologies to keep them relevant and effective.

Behavioral Skills: 

• Communication: Excellent written and verbal communication  
• Time management: The ability to prioritize tasks and meet delivery deadlines. 
• Presentation: Should possess excellent presentation skills. Should be able to provide status update on PPT.
• Adaptability: Trainers should be adaptable and flexible in their approach. They need to adjust their teaching methods based on the individual learning styles and needs of their audience.
• Confidence: Confidence in both subject matter knowledge and teaching ability is important. Learners are more likely to trust and engage with a trainer who exudes confidence.
• Organizational Skills: Trainers must be well-organized to create structured training programs, manage training materials, and ensure that training sessions run smoothly and efficiently.
• Problem-Solving: Trainers may encounter challenges during training sessions, such as technical issues or unexpected questions. Strong problem-solving skills help trainers address these issues and keep the training on track.
• Feedback and Evaluation: Providing constructive feedback to learners is crucial for their growth. Trainers should be skilled at giving feedback in a supportive and constructive manner.
• Interpersonal Skills: Trainers interact with a diverse range of learners. Strong interpersonal skills help trainers build rapport, gain trust, and effectively manage group dynamics.
• Mentoring and Development: Beyond teaching, trainers often mentor and guide learners in their professional or personal development. Being a positive role model and mentor is essential.

Qualification: 

• 3-5 years of operations experience in a bank or in a credit union. 
• 2-4 years college in Communications, Education, or related field. 
• Experience with coaching, training, and motivating employees is required.