Job Responsibilities

• Administer and optimize Datadog tools (APM, Errors, Logs, Digital Experience) to monitor enterprise services and applications.
• Integrate Datadog with other systems (e.g., MuleSoft, Salesforce, Confluent Kafka, Azure) for seamless monitoring.
• Review error logs, correlate logs to architectural components, and improve log formats for efficient troubleshooting.
• Develop monitoring solutions for new applications/services and fine-tune alerts to reduce noise.
• Utilize Datadog for custom metric ingestion, reporting, dashboard creation, and API backend calls.
• Collaborate closely with business, development, and ops teams to align monitoring with business objectives.
• Manage day-to-day operational tasks, including account management, incident handling, and service request resolution.
• Create and review SOPs, architectural diagrams, and technical documentation for critical networks.
• Develop custom scripts (Python, PowerShell) to automate support processes and optimize monitoring workflows.
• Share knowledge, mentor junior colleagues, and help resolve technical challenges across the team.
• Provide 24x7 rotational shift support for urgent monitoring and troubleshooting needs.

Required Skills & Experience

• Hands-on experience with Datadog modules (APM, Logs, Errors, Digital Experience).
• Experience integrating Datadog with systems like MuleSoft, Salesforce, Confluent Kafka, Azure, etc.
• Strong ability to review and troubleshoot error logs, enhancing log formats for better debugging.
• Proficient in scripting languages like Python, PowerShell to automate tasks and support processes.
• Experience working with custom metrics, alerts, and dashboard/report creation in monitoring tools.
• Understanding of IT Service Management (ITSM) practices and Incident Management (ITIL).
• Excellent interpersonal skills to collaborate with stakeholders and produce clear reports/presentations.

Preferred Skills

• Experience with custom reporting, dashboards, and analytics within Datadog.
• Strong troubleshooting abilities with the willingness to solve complex monitoring challenges.
• Experience creating and maintaining documentation, SOPs, and architectural diagrams.

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