We are looking for an experienced Technology Lead – Oracle Retail to support a retail client onsite in Plano, TX. The ideal candidate will have strong experience with Oracle Retail Sales Audit, Merchandising, and client-facing support, along with the ability to coordinate effectively between business stakeholders, IT teams, offshore AMS teams, and Oracle support teams.
Key Responsibilities
- Act as the primary onsite liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS Sales Audit support teams.
- Lead application support and service delivery for Oracle Retail MFCS modules.
- Manage incidents, enhancements, service requests, and production support activities while ensuring adherence to SLAs.
- Drive timely incident resolution and maintain overall system availability and stability.
- Gather and analyze business requirements and translate them into actionable functional and technical tasks.
- Facilitate solution discussions with business and technical stakeholders.
- Coordinate with offshore teams to ensure effective delivery of support and enhancement activities.
- Provide functional expertise in Oracle Retail Sales Audit and Merchandising.
- Communicate effectively with client stakeholders and provide regular updates on issues, risks, and resolutions.
- Support continuous improvement initiatives and identify opportunities to improve application support processes.
Mandatory Skills
- Oracle Retail Sales Audit
- Oracle Retail Merchandising
- Client interfacing / stakeholder management
- Strong experience with Oracle Retail MFCS
- Production/application support experience
- Excellent communication and coordination skills
Required Experience
- 8–10+ years of overall IT experience.
- 8–10+ years of relevant experience in the required Oracle Retail skills.
- Strong experience working in the Retail domain.
- Prior experience in onsite/client-facing roles is highly preferred