Technical / Functional Skills

• Experience in technical document writing/editing, software manuals, textbooks, product instructions, technical online content, training materials and memorandums. 
• Preferably experience in Unemployment Insurance domain
• Experience of Axure prototype tool
• Experience of Adobe Captivate Simulation tool

 

Experience Required

• 5+ years of technical writing experience.
• Strong analytical and problem-solving skills. 
• Excellent verbal and written communication skills. 
• Must be flexible and have the ability to interact with all levels of the organization.  
• Advanced computer skills in Microsoft Word, Excel and power point, Visio,
• Bachelor’s degree preferred
• Knowledge of Adobe Captivate

 

Roles & Responsibilities

• Develop project process documentation for application teams.
• Create documentation templates as required.
• Manage multiple assignments simultaneously, while working independently and with others.
• Edit and re-write technical documents, training materials with content support from other team members.
• Conduct substantive edits to improve the language and/or organization of written documents, reviews and make recommendations of other documents as needed; approach documents, meeting minutes etc.
• Edits a wide variety of content including project documents, PowerPoint presentations, handouts, background materials, meeting materials, agendas and other publications.
• Create/Review presentation, MOM (Meeting Minutes) and technical documents.
• Create training videos and simulations using Adobe Captivate
• Create screen prototype.