Responsibilities:

• Provide technical support to customers via phone, email, or chat
• Diagnose and resolve technical issues related to our products
• Collaborate with internal teams to ensure timely resolution of customer issues
• Escalate complex problems to higher-level support staff as needed
• Document and track customer interactions and resolutions in our CRM system
• Identify and suggest product improvements or enhancements based on customer feedback
• Stay up-to-date with product knowledge and industry trends
• Provide training and guidance to junior support staff

Requirements:

• Proven experience as a Technical Support Engineer or similar role
• Strong knowledge of computer systems, software, and hardware
• Excellent troubleshooting and problem-solving skills
• Customer-oriented with a passion for delivering exceptional service
• Ability to work independently and in a team environment
• Excellent communication and interpersonal skills
• Ability to multi-task and prioritize effectively
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Solutions Expert) are a plus

Posted By