Responsibilities

• This role's contributions help the full-time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.
• Processing laptops into/out of Legal Review and Receiving equipment/updating equipment portal.
• Talking directly to the customer to determine the nature of the technical issue.
• Identifying the nature of the hardware, software, or networking issue.
• Connecting to the customer’s computer system via remote access.

 

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Basic tech support and troubleshooting skills for Windows/Mac.
• Knowledge of remote desktop support systems including TeamViewer.
• Working with a ticketing system, Closing tickets and tasks.
• In-depth knowledge of computer hardware systems, routers, and peripherals.
• Knowledge of operating systems, office software, enterprise software, and server systems.