This role's contributions help the full-time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.
Processing laptops into/out of Legal Review and Receiving equipment/updating equipment portal.
Talking directly to the customer to determine the nature of the technical issue.
Identifying the nature of the hardware, software, or networking issue.
Connecting to the customer’s computer system via remote access.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field
Basic tech support and troubleshooting skills for Windows/Mac.
Knowledge of remote desktop support systems including TeamViewer.
Working with a ticketing system, Closing tickets and tasks.
In-depth knowledge of computer hardware systems, routers, and peripherals.
Knowledge of operating systems, office software, enterprise software, and server systems.