Help with a large contact center platform migration. Ideally, a good communicator with 
experience in large enterprise projects, data warehousing, technical documentation, and 
project management and/or data architecture. Contact center tech experience, particularly 
Genesys, is a plus. An experienced technical project manager and data architect to manage
the business data and reporting needs of a large contact center platform migration project. 
Work closely with other cross-functional teams to deliver data and reporting design, 
documentation, change coordination, and testing during the migration of its contact center 
platform which is shared with other business units. This individual will shepherd the data 
and reporting design of the project, coordinate changes to reporting semantics and other 
instruments, regularly socialize project status updates and business reporting impacts with 
stakeholders, document the new end-to-end data flows and objects, develop and execute 
data testing, and ensure data integrity and business continuity between both old and new 
platforms within the existing reporting infrastructure.

Required qualifications:
Strong written and verbal communication skills
Technical project management
Change control and testing management
Enterprise data warehouse experience
Business operational and historical reporting

Preferred qualifications:
Contact center experience
Genesys Engage and/or Cloud CX
Genesys ICON and/or A3S
DataHub, data stewardship, knowledge management
Snowflake / AWS, SQL
Tableau
In-house tools: Maestro, Monsterboard, Prism / Core, DataDoor, UDM 

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