• Provides subject matter expertise in building bots using Kore.ai across domains (voice, web agent assist).
• Expertise in applying the build once/deploy multiple strategy for bots across chat, voice and agent assist.
• Expertise in translating business requirements into a bot dialog flow using the key features of Kore.ai.
• Ability to lead technical design sessions with cross-functional teams (developers, UX designers, data analysts, product owners).
• Assistance in creating runbooks and documenting production support guidelines based on experience at other firms.
• Participates in design, code, and test inspections throughout the life cycle to identify issues.
• Explains technical considerations at related meetings, including those with internal departments.
• Consults on implementation of knowledge and call summarization features, inclusive of Gen AI.
• Support during production incidents involving the Kore platform and features running on the platform.
• Provide Subject matter expertise in monitoring and telemetry tools and provide guidance in defining SLO/SLA for each bot.
• Will work in high traffic / real-time Enterprise apps.
• Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems.
• Able to lead the team from technical, managerial lead ership perspective.
• Inspire & motivate team-mates and be a cross-functional go-to-person.
• Implementing proofs of concept, prototypes and production-grade software.

 

Required Qualifications