Key Responsibilities

• Respond to and resolve technical support requests from end-users.
• Monitor and manage helpdesk ticketing systems to ensure prompt issue resolution.
• Perform routine maintenance and updates on hardware and software.
• Document system configurations, procedures, and user guides.
• Assist in the onboarding and training of new users on IT systems and tools.
• Collaborate with IT teams to address complex technical issues and system upgrades.
• Ensure compliance with security protocols and IT policies.

Qualifications

• Proven experience in technical support or IT administration.
• Strong knowledge of computer systems, networks, and software applications.
• Ability to work independently and manage multiple tasks simultaneously.
• Understanding of both Mac and PC operating systems
• Experience deploying laptops and handling equipment issues/tickets.

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