Responsibilities

• A managed service CyberArk engineer plays a key role in the daily operations of the system, ensuring it's running efficiently and that requests via ticketing systems are completed with SLAs.
• Respond to customer inquiries and troubleshoot issues related to CyberArk's PAM solutions.
• Analyze and resolve technical problems, including configuration issues, connectivity issues, and performance problems.
• Investigate and resolve technical issues using various tools and methodologies.
• Develop and maintain knowledge of CyberArk products and services.

Required Experience/Skills

• Experience deploying a privileged access management solution in a multi-domain, network-segmented environment and Integrating CA-PAM solutions with identity platforms.
• Experienced with Linux, Windows, and other platforms.
• Experience with scripting and automation (PowerShell & REST API integrations).
• Experience in CA-PAM Policy management (creation/configuration), CA-PAM Job scheduling, and debugging issues with CA-PAM appliances.
• Strong knowledge of CA-Privilege Access Manager and password policies.
• Strong Technical expertise in handling projects, driving end-to-end closure, and Project management experience.

Posted By