Responsibilities

• Analyze and utilize multiple proprietary data sources to track initiatives and provide contextual insights.
• Guide end users through workflow processes to reduce friction across development, deployment, and governance.
• Generate tailored reports, logs, and metadata histories for stakeholders.
• Perform root cause analysis for system defects and workflow issues.
• Recommend and communicate mitigation strategies to improve system efficiency.
• Collaborate with cross-functional teams to propose enhancements, requirements, and defect resolutions.
• Provide customer-focused support for IT software users across varying technical levels.

Core Skills

• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to translate complex technical concepts for non-technical users
• Experience with cloud-based development workflows
• Understanding of full-stack components (APIs, databases, servers)
• Flexible approach to issue resolution with cost–benefit evaluation
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

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